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Shipping & Exchanges

We can send our products to every corner of the world🌎 
Just order directly online at
👉🏻www.discoverls.com👈🏻
Pay by credit card 💳, PayPal or Apple Pay. Choose to ship by SF Express or Fedex (pre-shipment fee will be shown on the payment page) 👍🏻

SF Express Special Warehouse Address: If the recipient's address is a wharf, airport, logistics company/ center/ warehouse/united warehouse, bonded area, or customs supervision area, a Special Warehousing Service surcharge of HK$300 will be charged by SF Express to the recipient.

Special Warehouse Address: https://www.sf-express.com/hk/en/download/Special_Warehouse_Service_HK_EN.pdf

Surcharge information: https://www.sf-express.com/tw/tc/download/___EN_special_warehousing_serivce_price_taiwan.pdf

Please also check out our Discover Health and Lifestyle  Facebook page for the latest promotions and information. 

REFUND CONDITIONS
Full refunds can only be performed if the good is faulty or damaged when you receive them. If you wish to refund a satisfactory quality good, you will only receive a refund equivalent to 85% of the product sale price.

 

RETURNS
Any customer that receives products that are damaged or defective will have the choice to either receive a full refund of their order, or have new product re-shipped. Any products that are reported lost, will receive these options once a “Lost Package” claim is started with the shipping company. If a customer is not satisfied with their purchase they can request a refund up to 30 calendar days after receiving the package. The customer will receive a refund equivalent to 85% of the products sale price once the product is returned to Discover Health and Lifestyle. Refunds do not include shipping costs.

EXCHANGES 
Any customer that receives products that are damaged or defective can exchange the product at our shop in Tsuen Wan within 7 calendar days after receiving the package. Please note that damaged or defective products can be exchanged once only.

WARRANTY 

Diffuser will have a 60 day Warranty Period upon receiving the package. If any diffusers are found to be faulty or defective during the Warranty Period, we will either repair or replace the diffuser at no additional costs to you, provided that you shall take the defective diffuser to our shop within the Warranty Period.

LOST PACKAGE 

Any products that are reported lost, will receive these options once a “Lost Package” claim is started with the shipping company.